Terms & Conditions of Service
Welcome to CruiseAssist. These Terms and Conditions govern your use of our website and our independent cruise booking assistance services. By accessing our site or calling our cruise specialists at (833) 729-2101, you agree to comply with and be bound by these terms. [LEGAL ENTITY TO BE PROVIDED]
1. Description of Services
CruiseAssist provides independent cruise support and information. We assist callers in navigating cruise line policies, understanding stateroom terms, verifying cabin assignments, and identifying standard procedures for itinerary changes or cancellations. We do not act as a cruise carrier, port operator, or booking agency. We do not issue cruise tickets, manage stateroom deposits directly, or process cruise line-related payments.
2. Independent Service Status
You acknowledge that CruiseAssist is a fully independent cruise assistance provider. We have no official affiliation with, endorsement from, authorization by, or sponsorship from any cruise line (such as Carnival, Royal Caribbean, Norwegian Cruise Line, MSC Cruises, Celebrity Cruises, Princess Cruises, Holland America Line, Disney Cruise Line, etc.). Any brand names mentioned on this site are solely for informational purposes to identify the third-party services our callers have booked.
3. Pricing and Fees
Should CruiseAssist apply any fees for specialized assistance, these will be clearly communicated to you before you incur any charges. [SERVICE FEE INFORMATION TO BE PROVIDED].
4. Disclaimers and No Guarantees
All cruise modifications, upgrades, refunds, and cancellations are governed by the respective cruise lines through which the reservations were made. CruiseAssist does not control these third-party rules and cannot override their terms. We make no guarantees that:
- Specific refund requests will be approved by the cruise line.
- Stateroom changes or upgrades will be available, or that fee waivers will be applied.
- Specific cruise rates can be reduced.
Any assistance we provide is based on published cruise carrier policies and is offered on an "as-available" basis.
5. Customer Responsibilities
You are responsible for ensuring the accuracy of all booking confirmation numbers, name spellings, passenger details, dates, and contact information you provide to our specialists. For your own security, do not share passwords, full credit card numbers, or unnecessary personal documents with our team.
6. Intellectual Property
All content, designs, logos, text, and graphics on this website are the property of CruiseAssist, unless otherwise indicated. Unauthorized use or reproduction of this material is strictly prohibited.
7. Limitation of Liability
To the maximum extent permitted by applicable law, CruiseAssist shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or services, or for any action, policy decision, cancellation fee, or itinerary delay initiated by a third-party cruise carrier.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of [GOVERNING STATE TO BE PROVIDED], without regard to its conflict of law principles.
9. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
Phone: (833) 729-2101
Email: [BUSINESS EMAIL TO BE PROVIDED]
